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Privacy Policy

1. Introduction

Welcome to Buildrs CRM, a product of Elyon GmbH. Our mission is to revolutionize the CRM market by merging AI and Web3 capabilities, creating a next-generation platform tailored for B2C businesses. This Privacy Policy outlines how we collect, use, and protect your personal data.

2. Data Collection

We collect the following types of data:

  • Email
  • Phone number
  • Wallet address
  • Physical address
  • Blockchain wallet information

We collect personal data both directly and indirectly. Direct data collection occurs when users provide information directly to our platform. Indirectly, we may obtain personal data from various sources, including public databases, our users, and other third-party sources. This amalgamation of data enhances our understanding of our user base and helps us serve our users better. We ensure that such data collection aligns with legal requirements and is done for valid reasons that benefit our platform and its users. This data is collected directly from users and via API and third-party integrations.

Buildrs CRM follows the Google API Services User Data Policy, including Limited Use. More informant can be found here: https://developers.google.com/terms/api-services-user-data-policy

3. Purpose of Data Collection

  • We collect personal data for a variety of reasons, including:
  • Platform Enhancement: Making our Platform better for users and ensuring a user-friendly experience.
  • Operational Efficiency: Collecting data to ensure our Platform operates without glitches and offers a seamless experience to users.
  • Promotional Activities: Advertising our Platform and services to current and potential clients, as well as inviting and informing individuals about events or webinars we host.
  • Security Measures: Keeping our Platform and website safe, updated, and free from potential threats.
  • User Accessibility: Ensuring registered users have the privilege to access special sections of our website.
  • Customer Support: Promptly answering online queries and requests, ensuring our users receive top-notch support.
  • Media Relations: Engaging with media by talking to reporters about company updates and sending event invitations.
  • Legal Compliance: Adhering to legal requirements and regulations.
  • Threat Mitigation: Actively working to prevent fraud, safeguarding our computer systems, and addressing any complaints or concerns.
  • Recruitment: Searching for suitable candidates to join our team and contribute to our mission.
  • Service Provision: Certain personal data might be essential to provide specific services and grant access to our Platform. If mandatory data is required, we’ll notify users on our website. Failure to provide such data might result in limited access or inability to use our Platform.

4. Data Storage

Your data is stored on Scaleway, a cloud provider that ensures high levels of security and data protection. We also employ encryption, two-factor authentication, and adhere to ISO and OWASP security guidelines. Regular internal security assessments and constant monitoring are conducted to ensure data safety.

5. Data Analysis Tools

We use Google Analytics and Google AdWords to analyze website traffic and for online advertising. This helps us understand user behavior, optimize our services, and reach a broader audience.

6. Data Retention and Modification

Data is retained until the user requests deletion or as required by law. Users can modify their personal data in the administration area of their account or request changes through our support team.

7. Third-Party Services

We use the following third-party services:

  • Google Analytics: For website behavior analysis.
  • Google AdWords: For online advertising.
  • SendGrid: For email communication.
  • Stripe: For payment processing.
  • Scaleway Cloud: For hosting and infrastructure.

8. Cookie Details

We use cookies to enhance user experience, analyze website traffic, and for marketing purposes. This includes cookies from Google Analytics and Google AdWords.

9. Data Protection Rights

We retain personal data for the primary purpose of ensuring the efficient operation of our Platform, delivering our services, maintaining communication, and complying with legal obligations. The duration for which we retain this data is based on the necessity of its purpose, any legal or contractual obligations, and our operational requirements. Once the data is no longer required for its intended purpose or any binding obligation, we ensure its secure deletion.

Protection Rights:

  • All users of our Platform have a series of rights concerning their personal data:
  • Right to Access: Users can request access to and obtain a copy of their personal data stored in our systems.
  • Right to Rectification: Users can ask us to correct any inaccuracies or incomplete information in their personal data.
  • Right to Erasure: Users can request the deletion of their personal data when it’s no longer necessary for its original purpose, or if they withdraw their consent.
  • Right to Object: Users have the right to object to the processing of their personal data for specific purposes, including:
  • Right to Object to Marketing including Profiling: Users can object to our use of their personal data for marketing purposes, including profiling. We might need to retain minimal information to honor the request to cease marketing to them.
  • Right to Data Portability: Users can ask for a transferable version of their data to either themselves or a third party.
  • Right to Withdraw Consent: At any point, users can withdraw their previously given consent for specific data processing activities. This withdrawal will not impact the legality of processing done before the consent withdrawal. If consent is withdrawn, it might affect our ability to provide certain products or services, and we will notify users if this is the case.

10. Contact

For any queries or concerns related to this Privacy Policy, please contact us at support@buildrs.io.

11. Changes to the Privacy Policy

We may update this policy from time to time. Any changes will be communicated via email and announced on our platform.

12. Jurisdiction

This Privacy Policy is governed by the laws of Zug, Switzerland.